Frequently Asked Questions Page Banner

Frequently Asked Questions

You should find all the information you need below. If not, please contact us on [email protected] or telephone 07818 332461 for further help.

I want to create a giving page on your website, how do I do it?

To create a giving page on our website, you need to set up an account with us first. You can do that by clicking here. You will then be able to create your giving page to share with your friends and family.

I am having problems creating my giving page or editing my current page, what should I do?

Email the fundraising team on [email protected] and we will be able to help you solve any issues you are having.

Why am I unable to see an option to setup a Corporate giving account?

If you have a personal giving account with us and would like to set up a corporate account, you will need to log out of your personal account, and create a corporate account with a corporate email address.

I am from an organisation and we would like to raise money for Suffolk Mind, can we have a giving page?

Yes organisations can set up giving pages by clicking here. You page will then appear under the corporate section of our website.

I’m unsure if my organisation already has a giving page account with you, who can I contact to check?

Email the fundraising team on [email protected] and we can provide you with this information.

I am raising money in memory of someone, can I set up an in memory page?

Yes, it’s a lovely idea to remember your loved one. You can set up an in memory page by clicking here.

I have a fundraising idea, can I talk to someone?

Yes, please email your idea and contact details though to the fundraising team on [email protected] and someone will come back to you within 7 working days with support, information, and advice. 

If I chose to fundraise for or make a donation to Suffolk Mind where does the money go? How will the money we raise/give be used?

When you chose to fundraise for, or donate to Suffolk Mind, the money raised is used to support our services that Suffolk Mind provides within Suffolk only. These Services include housing, counselling, green care, community spaces and help/support groups, workplace training and support telephone services.

I want to do a challenge and raise money for Suffolk Mind, what do I do next?

Please contact the fundraising team [email protected] with the details of your challenge and your contact details and we will get in touch. Alternatively, please fill in our online form for setting up an online giving page for you to share with your friends, family and supporters.

How do I make a donation?

You can make a donation via cheque, made payable to Suffolk Mind and sent in the post or delivered to our Felixstowe Office: Suffolk Mind, Caretakers House, 26 High Rd West, Felixstowe IP11 9JB.

If you would like to make a payment online, as a one off or a regular...

How can I get fundraising support? Can I have Suffolk Mind branded materials like collection pots, balloons and posters?

If you need support with your fundraising idea, challenge, activity or event, please contact the fundraising team by email [email protected] with your contact details and information. One of the team will come back to you within 2 working days. We can offer advice, send you leaflets, poster templates, balloons,...

Do you have a fundraising pack I can have please?

Yes we do have a fundraising pack - you can download it here.

If I raise money for MIND, does that money come back into Suffolk Mind?

Although we are affiliated with the national charity MIND, we are a separate, independent local charity and all funds raised for Suffolk Mind are used to support services locally, within Suffolk. Any money raised for the national charity will go towards their charity and their national services that they provide,...

Is Suffolk Mind a registered charity?

Yes, our Charity Registration Number is 1003061 and you can find us on the government Charity Commissions website. We are also registered with the Fundraising Regulator.

I have finished fundraising and would like to give you the money raised, how do I do this?

You can make payment of the funds you have raised via cheque, made payable to Suffolk Mind and sent in the post or delivered to our Felixstowe Office: Suffolk Mind, Caretakers House, 26 High Rd West, Felixstowe IP11 9JB.

If you would like to make a payment online, you can...

How do I make sure my fundraising event/activity is safe and legal?

You can find out about health and safety for fundraising events by emailing [email protected]. When organising your own fundraising event, you are responsible for making sure the event has sufficient insurance. You may need public liability cover for some events to help protect you should a third party make...

Can Suffolk Mind promote my fundraising event?

We will promote all events and activities that host giving pages on our website and those fundraisers that have emailed through their event flyer or poster and/or details and some images. We can promote via our social media, newsletters and if you would like flyers for your event displayed in...

How do I explain what Suffolk Mind does?

You can a lot of information about what we do and the services we provide on our website alternatively, email us, with your name, mailing address and a note to say you would like some information about our services on [email protected] and we can send you some information in...

Can someone from Suffolk Mind come to speak at my event?

Yes, potentially, if we have someone from the team available, we can come and deliver a short talk from 2 minutes to 30 minutes, depending on the requirement. Speak to a member of the Fundraising Team [email protected] to see if we are able to. We will always try our...

Can I show Suffolk Mind films at my event?

There are several Suffolk Mind videos that you can use – you can access them on the Suffolk Mind YouTube channel.

What’s the best way to collect money and donations for a sponsored event?

Either download our sponsorship form here and ask people to sponsor you and either give you the cash or cheques made payable to Suffolk Mind, and then you will need to deliver these payments to us, OR ask people to go online to your giving page...

How do I know that my money and donations have reached you?

If any cash or cheques are delivered to us in person, that person will receive a comprehensive receipt for the money handed over, followed up by a letter of thanks.

For cheques sent in the post, and donations made by Bank transfer, you will receive an email from the fundraising...

How do I claim Gift Aid on the money I raise or donation I make?

As a registered charity, Suffolk Mind is allowed to claim back an extra 25p on every £1 donated to us in gift aid.

For fundraising events/activities: for us to be able to claim gift aid you need to check the sponsor or donator is a UK tax payer, record their...

Can I have a letter of authorisation to collect money for Suffolk Mind?

Yes, simply email us your details and as much information as possible about what you are planning/doing and we can send you a letter of authorisation tailored to your fundraising activity/event/challenge by return – [email protected].

Can I use the Suffolk Mind logo?

Unfortunately our supporters cannot use the Suffolk Mind logo in any form or on any publicity materials. However, as a fundraiser, you have use of our ‘supporting Suffolk Mind’ logo to help promote your event, activity or challenge. To receive a copy, please email [email protected] or download the logo...